bk22's Privacy Policy
bk22 follows strict rules when collecting, storing, and using the personal information of every registered member on the platform. This policy clearly explains how your information is handled.
Table of Contents
Introduction and Applicability
Welcome to the bk22 platform. By using the bk22 website and related services, you are considered to have read and agreed to the terms of this privacy policy. This policy applies to all registered members, visitors, and service users of bk22.
The bk22 platform operates for users in Bangladesh and ensures the privacy of personal information in accordance with applicable laws and regulations. Visit our About Us page to learn more about our organisation.
This privacy policy must be read alongside bk22's Terms and Conditions — together, both documents give a complete picture of the relationship between bk22 and its users.
Data Collection
2.1 Information Provided Directly
bk22 collects the following information at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, or bank account details)
Additional documents may be requested during the identity verification (KYC) process, such as a copy of a national ID card or passport.
2.2 Automatically Collected Information
When you use the bk22 website or app, the following information is logged automatically:
- IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Referral source (where you came from before reaching the site)
- Gaming and betting activity history
2.3 Information Received from Third Parties
Verification information may be received from payment processors and identity verification agencies. This information is used solely for account security and fraud prevention.
Purpose of Data Use
bk22 uses the collected information for the following specific purposes:
- Account management: To handle registration, login, identity verification, and account security.
- Payment processing: To complete deposit and withdrawal transactions — via bKash, Nagad, Rocket, and bank transfer.
- Service improvement: To analyse user behaviour and improve the platform's performance and experience.
- Customer support: To resolve issues and answer questions via live chat and email.
- Promotional communications: To send notifications about bonuses and offers, based on your consent.
- Legal compliance: To comply with applicable laws and regulations and to prevent fraud and money laundering.
- Responsible gaming: To monitor user activity and identify potentially problematic behaviour.
About responsible gaming: bk22 is committed to user well-being. As part of following our responsible gaming policy, members' gaming patterns are monitored and support is provided when needed.
Data Storage and Security
4.1 Retention Period
bk22 retains user data for as long as the account is active. After an account is closed, certain data may be kept for as long as necessary to meet legal obligations and resolve disputes.
4.2 Technical Security Measures
bk22 follows these methods to protect user data:
- SSL encryption: All data transfers on the website and app are secured with SSL technology.
- End-to-end encryption: Payment information is transmitted in fully encrypted form.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- OTP-based two-factor authentication.
4.3 Access Control
Only staff authorised by management may access personal data. All staff are bound by confidentiality agreements and are trained in data protection.
Sharing Data with Third Parties
bk22 does not sell user data to any third party for commercial purposes. However, limited data may be shared in specific circumstances:
5.1 Service Provider Partners
The minimum necessary information is shared with payment processors (including bKash, Nagad, Rocket, and banking partners), identity verification agencies, and technology providers — solely to complete specific services.
5.2 Game Providers
Session data required to run software from Pragmatic Play, PG Soft, JILI, Evolution, and other game providers is automatically exchanged with the relevant provider.
5.3 Legal Obligations
Information may be provided to the relevant authorities under court orders, government investigations, or anti-money laundering laws.
Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the bk22 website and app.
6.1 Types of Cookies
- Essential cookies: For maintaining login sessions, security verification, and saving language preferences — the site cannot function properly without these.
- Functional cookies: To remember your preferences, gaming settings, and personalised experience.
- Analytical cookies: To analyse page usage, traffic sources, and user behaviour in order to improve the service.
6.2 Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.
User Rights
Every bk22 member has the following rights regarding their personal data:
7.1 Right to Access
You may request a copy of the information bk22 holds about you at any time.
7.2 Right to Correction
You may request corrections to any inaccurate or incomplete information in your account.
7.3 Right to Deletion
In certain circumstances you may request deletion of your personal data, though some data may need to be retained due to legal obligations.
7.4 Opting Out of Promotional Communications
If you wish to stop receiving bonus and promotional messages, you may withdraw your consent through account settings or via the support team.
7.5 Right to Data Portability
Subject to certain conditions, you may request your data in a structured, machine-readable format.
To exercise these rights, contact our support team via 24/7 live chat or email — we provide assistance in both Bengali and English.
Protection of Children and Minors
All bk22 services are exclusively for adults. 21+ The minimum age to open and use an account on bk22 is 21 years.
We do not knowingly collect information from any minor. If a parent or guardian believes a minor has created an account, they may notify our support team immediately — that account and its data will be deleted.
Changes to This Policy
bk22 reserves the right to update this privacy policy as needed. When changes are made, the "Last updated" date at the top of the page will change, and for significant changes, registered members will be notified by email or platform notification.
Continuing to use the service after changes are made will be considered acceptance of the new policy. You are therefore advised to review this page from time to time.
Contact
For any privacy-related questions, requests, or complaints, contact the bk22 support team:
Live Chat: 24 hours a day, 7 days a week — via the chat widget on the website.
Email: [email protected]
You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions — many are covered in detail there.